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Terms & conditions

Web Site User Agreement

Welcome to Jumeirah International LLC's website terms and conditions (“Terms and Conditions”). These Terms and Conditions were last updated on 7 February 2018.

General

This website (“Site”) is owned by Jumeirah International LLC trading as Jumeirah, a limited liability company incorporated in Dubai, United Arab Emirates, Commercial registration number 57869, share capital Dhs. 300,000 fully paid up, of P.O. Box 73137, Dubai, United Arab Emirates and having its principal office at Dubai Design District, Building 5, Level 5, Dubai, United Arab Emirates.

For the purposes of these Terms and Conditions "We", "Our" and "Us" refers to Jumeirah International LLC. Please review these Terms and Conditions carefully before using this Site. Your use of this Site indicates your irrevocable agreement to be bound by these Terms and Conditions (as may be amended by us from time to time). If you do not agree to be bound by these Terms and Conditions please stop accessing and using this Site immediately.

This Site is intended only for your personal, non-commercial use. Unless otherwise specified, you alone are solely responsible for determining whether any feature of this Site is appropriate or suitable for your requirements.

We may, at Our sole discretion, impose limits or restrictions on the use you may make of the Site. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Terms of Use, We may withdraw the Site or your access to the Site, at any time and without notice to you.

Bookings

In addition to any booking terms specified for a particular hotel at the time of booking all hotel bookings made via this Site are subject to the following terms:

All reservations must be guaranteed with a valid credit card;
Standard Check-in is at 15:00 and check out is 12:00;
Valid identification must be presented upon arrival; and
Visas may be required for certain nationalities.

Currency Conversions

Please note that the currency conversions shown on the Site are for comparison purposes only. Hotel bookings will be made in the local currency originally displayed for the relevant hotel and the actual currency conversion rate will vary from time to time. Exchange rates are provided under licence from XE.COM Inc. (“XE”) and are subject to XE’s End User Terms of Use available at http://xe.com/legal/dfs.php.

The currency rates used are compiled by XE from a variety of public sources and are only updated on a daily basis. Any reliance upon the currency rates provided is at your own risk and we accept no responsibility for any adverse consequences.

Payments

We accept all major international credit and debit cards (“Card”). Your Card will be debited when you click the 'confirm payment' button.

Please supply us with the correct Card billing and cardholder information (“Payment Information”). If you do not supply the correct Payment Information, purchase made through the Site may be delayed. We reserve the right to cancel purchases made through the Site if payment is declined or if you have supplied incorrect Payment Information.

We may incur charges when a booking is made through this Site using a Card. We reserve the right to pass on to you, in full, any changes incurred by us in connection with any purchase made through this Site by you using a Card. We will let you know of any applicable charges prior to you clicking the 'confirm payment' button.

We may outsource payment processing to a third party provider. We will not be liable to you or anyone else for any loss resulting from an act or omission of a third party payment provider.

Value Added Tax (VAT)

According to the United Arab Emirates (UAE) Ministry of Finance, Value Added Tax (VAT) has been introduced across the UAE, effective 1 January 2018. The VAT rate of 5% will be applied (where applicable under the law) on all rates, fees and other charges covered by your experience with us, effective 1 January 2018. We will provide you with a valid VAT invoice (or receipt), as required under the law, for your records. For more details see https://www.mof.gov.ae/En/budget/Pages/VATQuestions.aspx.

Data Protection

You can access most of the areas of the Site without registering with us or providing us with your personal information but certain areas may require you to register or provide personal information. Any personal information you supply to us when you use this Site will be used in accordance with Our Privacy Policy.

Proprietary Rights

All information, documents, images and other materials provided on this Site (as well as the organisation and layout of this Site) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material (whether in hardcopy, electronic or any other form) on this Site or the underlying software code whether in whole or in part. The contents of this Site may, however, be downloaded, printed or copied for your personal non-commercial use.

Any unauthorised use of this Site may result in a violation of copyright laws, trademark laws, the laws of privacy and publicity, and communication regulations and statutes. Nothing in this Site should be construed to be a grant of a licence, ownership or any other proprietary right in this Site, its contents or the underlying software code. All rights not expressly granted in these Terms and Conditions are reserved.

User Content

Whenever you make use of a facility on this Site that allows you to upload your own content such as feedback and comments (“User Content”), you must comply with the acceptable use obligations below. You warrant that you have the right to upload User Content and that any such User Content complies with these Terms and Conditions, and you fully indemnify us for any loss suffered as a result of any breach of that warranty.

By submitting User Content to this Site by electronic mail, postings on this Site or otherwise, you grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:

(a) use, reproduce, modify, adapt, translate, distribute, publish and create derivative works from and publicly display and perform such User Content throughout the world in any media, now known or hereafter devised; and

(b) use the name that you submit in connection with such User Content.

You also grant us the right to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms and Conditions. You acknowledge and agree that all User Content submitted by you is non-confidential and that no third parties have any rights in such User Content which could be infringed by Our use of it. You agree to do all things and execute all documents required to allow Us to take full advantage of the rights granted to Us by this clause.

This Site may contain feedback forums, bulletin boards or other forums in which you or third parties may post reviews, comments or other User Content, on the Site (“Interactive Areas”). If we provide such Interactive Areas, you are solely responsible for your use of such Interactive Areas and all use of them is at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any:

(a) User Content that is unlawful, libelous, defamatory, offensive to any religious or moral groups, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;

(b) User Content that would constitute, encourage or provide instructions for the commission of a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local or national or international law, including, without limitation, the regulations of the relevant stock exchange regulator in that jurisdiction in which the Content is published;

(c) User Content that may infringe any patent, trade mark, trade secret, copyright or other intellectual or proprietary right of any party;

(d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Us;

(e) unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations;

(f) private information of any third party, including, without limitation, names, addresses, phone numbers, email addresses, Social Security and ID Card numbers and credit card numbers;

(g) viruses, corrupted data or other harmful, disruptive or destructive files;

(h) User Content that is unrelated to the topic of the Interactive Area(s) in which such User Content is posted; or

(i) User Content or links to User Content that, in Our sole judgement, either (i) violates any of the above; (ii) is objectionable; (iii) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site; or (iv) exposes (or may expose) Us, any of Our affiliates, or other users of the Site to any harm or liability of any type.

We take no responsibility and assume no liability for any User Content posted, stored or uploaded onto the Interactive Areas by you or any third party, or for any loss or damage thereto, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter in the Interactive Areas. We are not liable for any statements, representations or User Content provided by users of the Site in any public forum, personal home page or other Interactive Area. Although we have no obligation to screen, edit or monitor any of the User Content posted to or distributed through any Interactive Area, we may, in our absolute discretion, remove, screen or edit without notice any User Content posted or stored on the Site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Site at your sole cost and expense.

If it is determined that you retain any moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (i) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (ii) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Us or Our affiliates, licensees, successors and assigns; (iii) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (iv) you forever release Us and Our affiliates, licensees, successors and assigns from any claims that you could otherwise assert against us by virtue of any such moral rights.

Your use of the Interactive Areas or other parts of the Site in violation of these Terms and Conditions may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Site. In order to cooperate with legitimate governmental requests, summons or court orders, to protect other users of the Site, our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider necessary or appropriate, including, without limitation, your user profile information (i.e. name, email address, etc.), IP address and traffic information, usage history, and User Content submitted to this Site. Our right to disclose any such information shall take precedence over any terms of Our Privacy Policy.

We will not be responsible, or liable to any third party, for the content or accuracy of any User Content on our Site.

Acceptable Use

You may only use this Site in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the Emirate of Dubai and any other jurisdiction from which you are accessing this Site.

In particular, you agree that you will not:

(a) use this Site in a manner which causes or may cause an infringement of the rights of any other or is in breach of confidence or privacy;

(b) use this Site in any manner that could, or could reasonably be expected to, damage or overburden any of our servers, any network connected to any of our servers or any related infrastructure or impose an unreasonable or disproportionately large load on the bandwidth connecting to the Site;

(c) use this Site in any manner that would, or could reasonably be expected to, interfere with any other party’s use of this Site;

(d) access the Site through devices or services that are designed to provide high-speed, automated, repeated access;

(e) make any booking which is unauthorised, false or fraudulent;

(f) use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Site including but not limited to uploading or making available files containing corrupt data, viruses, logic bombs, Trojan horses, worms, harmful components or other malicious software or harmful data via whatever means;

(g) deface, alter or interfere with the front end ‘look and feel’ of this Site or the underlying software code;

(h) obtain or attempt to obtain unauthorised access, via whatever means, to any of Our networks;

(i) use any robot, spider, screen scraper, data aggregation tool or other automatic device, routine or process (“Automated Process”) to process, monitor, copy or extract any web pages on the Site, or any of the information, content, User Content or data contained within or accessible through the Site, without our prior written permission;

(j) use any Automated Process to aggregate or combine information, content, User Content or data contained within or accessible through the Site with information, content, User Content or data accessible via or sourced from any third party;

(k) use any Automated Process to interfere or attempt to interfere with the proper working of the Site or any transaction or process being conducted on or through it;

(l) reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with the Site; or

(m) copy, reproduce, alter, modify, create derivative works from, or publicly display, any part of any content from the Site without our prior written permission.

Without prejudice to any of Our other rights (whether at law or otherwise) We reserve the right to (a) cancel your bookings without reference to you; and/or (b) deny you access to this Site where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.

Mobile

We will not charge you for use of mobile services made available to you by Us on the Site. However, third party charges such as your telecommunication company's rates and fees (including charges for data and SMS) may still apply.

If your mobile telephone number is changed or cancelled, you agree to amend your Online Account as soon as possible. You acknowledge that if your correct mobile telephone number is not recorded against your Online Account, we will not be able to provide information to you by SMS or to contact you on your mobile telephone.

Modifications

We reserve the right to make updates to the information, services, products and other materials on this Site at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Site. We are under no obligation to specifically contact or notify you of any variation to these Terms and Conditions. Your continued access or use of this Site is deemed to be your irrevocable acceptance of the modified Terms and Conditions.

Eligibility and Registration

In order to access the Site, you must satisfy the minimum age requirement of 18 years (measured according to the Gregorian calendar) and have full legal capacity. If you are under the age of 18 years (measured according to the Gregorian calendar) you must have permission from your parent or guardian before accessing the Site.

You warrant, represent and undertake that you possess the legal right and ability to access the Site in accordance with these Terms and Conditions and, where relevant, to make purchases through the Site.

In order to make use of certain parts of the Site you will need to register an online account with us through this Site (“Online Account”). In order to register an Online Account, you must:

(a) provide us with complete and accurate registration information;

(b) ensure your use of the Site is in accordance with these Terms and Conditions and any applicable laws; and

By registering an Online Account with us you warrant, represent and undertake that:

(a) you have given complete and accurate registration information, and will keep that information updated; and

(b) your use of the Site does not violate these Terms and Conditions or breach any applicable laws. You may cancel your Online Account at any time by notifying us. We may terminate your Online Account for any or no reason, at any time, with or without notice to you and without incurring any liability to you, however that liability may arise.

You are solely responsible for all activities that occur in connection with your Log-In Details in respect of the Site and your Online Account. Accordingly, you must take steps to protect the confidentiality of your Log-In Details. You must notify us immediately if you become aware of any disclosure, loss, theft or unauthorised use of your Log-In Details.

Limitation of Liability

You agree that you do not (and will not) have any right to bring an action (of any nature) against Us or any company or entity managed or operated by Us, or Our or their affiliated, associated or subsidiary companies or the officers, directors, managers, shareholders or staff thereof (together the “Jumeirah Entities”) with respect to or in connection with the use of this Site.

Further, in no event will We or any of the Jumeirah Entities be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with the access to, or the use of this Site or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties and whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Disclaimer of Warranty

We provide this Site on an "as is" and "as available" basis and without any warranty or condition, express, implied, statutory or otherwise. We and the Jumeirah Entities, specifically disclaim all implied warranties of title, merchantability, fitness for a particular purpose and non-infringement, to the maximum extent that such disclaimers are held to be valid.

In particular and without limiting the foregoing, although reasonable care has been taken to ensure that the information contained on this Site is accurate, We do not warrant, represent or undertake that:

(a) the Site will meet your needs or expectations, or that it will be uninterrupted, timely, secure, error-free or free from viruses; or (b) the information obtained from or available on the Site will be accurate, reliable or fit for purpose.

Use of information contained on the Site is at your own risk and we are not responsible for any adverse consequences arising out of such use.

Indemnification

You agree to indemnify and keep Us indemnified from and against all costs, claims, demands, liabilities, expenses, damages or losses (including without limitation direct losses, consequential losses, loss of profit and loss of reputation, and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with your breach of these Terms and Conditions.

Affiliates and other Links

We do not review, monitor or endorse any third-party websites linked to Our Site and We are not responsible for the content of any web site linked to Our Site. Your access to any website that links to Our Site is at your sole risk. We are not responsible for the information, material, products, or services contained on or accessible through such other websites and will not be liable for any form of loss or damage arising as a result of or in connection with your visits to such web sites.

Any links to other websites are provided merely for the convenience of the users of this Site and the inclusion of these links does not imply an endorsement of the linked web sites or the content therein. In addition, you agree not to link your website or any other third party web site to Our Site or frame Our Site as part of any other web site without Our express prior written consent.

To request such consent, you may send an e-mail message to the following address webmaster@zabeelhouse.com. We reserve the right, at any time and for any reason not prohibited by law, to deny permission to anyone to link a web site to, or frame, Our Site. We reserve the right to withdraw Our consent at any time to a link to, or framing of, Our Site at Our sole discretion without notice.

Copyright and Trade Marks

All intellectual property rights, including without limitation copyright in all content on the Site, are owned by Us or by Our licensors.

The ZABEEL HOUSE BY JUMEIRAH trademarks (“Trade Marks”) are the sole property of Us or Our licensors. You may only use and/or reproduce the Trade Marks with our express written consent.

Except where necessary for and incidental to personally viewing the Site through your web browser, or as permitted by these Terms of Use or under applicable laws, no part of the Site may be reproduced, stored (for any period of time) in an electronic or any other retrieval system, modified, adapted, uploaded to a third party location, framed, performed in public, or transmitted, in any form by any process whatsoever, without Our express prior written consent.

Governing Law and Jurisdiction

Your use of this Site and the operation of these Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates applicable in the Emirate of Dubai and the laws of the Emirate of Dubai. You agree, acknowledge, and submit to the Courts of Dubai having non-exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this Agreement.

Waiver

Our failure to enforce the strict performance of any provision of these Terms and Conditions or the documents it incorporates by reference will not constitute a waiver of Our right to subsequently enforce such provision or any other provisions of these Terms and Conditions or the documents it incorporates by reference.

Severability

If any provision (or part thereof), of these Terms or Conditions shall be deemed unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Assignment

We may perform any of our obligations, and exercise any of the rights granted to us under these Terms and Conditions, through a third party. We may assign, novate, sub-contract or otherwise transfer any or all of our rights and obligations under these Terms and Conditions to any third party.

Complete Agreement

These Terms and Conditions and the documents incorporated by reference constitute all the terms of your agreement with us relating to your use of this Site. Save as otherwise provided in these Terms and Conditions and the documents incorporated by reference, you acknowledge that you shall have no remedy in respect of any statement, representation, warranty or understanding (whether negligently or innocently) made by Us, the Jumeirah Entities, any of Our or Jumeirah Entities’ staff, directors, agents, consultants or representatives (and whether authorised or not for this purpose).

Contact Us

If you have any questions, concerns or complaints in relation to the Site or these Terms and Conditions please contact us by sending an email to webmaster@zabeelhouse.com.

References to "our", "us" or "we" within this policy are to Jumeirah International LLC.

This Privacy Policy governs the collection and use of personal information by Jumeirah. For more information about Jumeirah please see: www.jumeirah.com.

We are committed to protecting and respecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that personal information, who we share it with, how we protect that information, and your legal rights in relation to your personal information. We are committed to abiding by this Privacy Policy, as well as the requirements of applicable laws, in the operation of our business.

Please read the following carefully as it explains our views and practices regarding your personal information, and how it is handled. By accessing or browsing our website or using our services or facilities, you confirm that you have read, understood and agree to this Privacy Policy in its entirety. If you do not agree with the practices described in this Privacy Policy, you should not use our website or our services or facilities.

Who we are

For the purpose of applicable data protection laws, the data controller is Jumeirah International LLC of PO Box 73137, Dubai, United Arab Emirates.

If you use our facilities and services, the entity which manages the relevant facility or service ("Country Manager") will also be a data controller in respect of your personal data. A list of such facilities and services and the respective Country Managers can be found here.

Information covered by this Privacy Policy

This Privacy Policy covers all personal information collected and used by Jumeirah. In this Privacy Policy, "personal data" or "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, nationality, gender, postal address, email address, phone number, credit card number, details of the preferences you express to us during your stay at one of our hotels (e.g. room type) dietary requirements, and technical information from the devices you use to access our website.

What information do we collect from you?

We may collect information about you from different sources as detailed below.

Information you give us

You may also choose to provide information in relation to your reservation, stay or visit to a Jumeirah facility. You may also give us information about yourself when you respond to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us (e.g. in relation to guest registration cards, spa and fitness club membership applications, loyalty enrolment forms, or online booking forms).

The information you give us may include your name, postal address, email address, date of birth, payment card information, landline and/or mobile telephone number, preferences (e.g. room type), general feedback on your stay, dietary requirements, allergies, as well as other personal information.

Information we collect about you

We may collect information about your use of our facilities and services, your preferences in this regard, and details of purchases and bookings you make with us.

When you visit our website, we may use cookies and other technologies to automatically collect the following information:

technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites;
length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.

Information we receive and collect from other sources:

We may receive information about you from other websites operated by the Jumeirah group or from the other services that we provide. We also work closely with third parties such as airlines, travel agents, tour operators and third party agents and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media.

Our website uses cookies and similar technology. A cookie is a small file of letters and numbers that our website places on your computer, or other equipment which you use to access our website. These cookies allow us to distinguish you from other users of our website.

You can read more about cookies and how to recognise them at www.aboutcookies.org.

Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertising that you see online is more relevant to you and your interests.

Your use of our website indicates your consent to the cookies described in this policy. Please see "How you can control cookies" below for more information on how to withdraw your consent at any time.

Type of cookie	What does it do?
First party cookies (cookies that belong to Jumeirah and that Jumeirah places on your device)	System cookies: these cookies allow us to personalise your experience when you visit our website. They help us to remember your account, settings and preferences, this means we can remember the language you prefer, the level of privacy you require and each of your previous actions on the website. Behaviour cookies: these cookies collect information on what you look at while you visit our website. This allows us to remember the different stages of your visit, for example the last hotel you viewed. Other cookies: these cookies collect information to support the analytics tools we use on the website, which in turn allow us to monitor the functionality and aggregated use of the website.
Third party cookies (cookies that another party places on your device through our website)	Advertising cookies: these cookies are used to deliver adverts which are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of our advertising campaigns. They also remember when you have visited the website before. Sometimes we share anonymised information about your browsing activity with our advertising and creative partners. They may use this information to advertise products which may interest you, on other websites or to assist us develop future advertising campaigns. Analytics cookies: these cookies are used to identify you and to collect your relevant geographic, demographic and behavioural data. They tell us how popular a certain feature is, or whether you open an email we send. Optimisation cookies: these cookies allow us to monitor your use of the website in order to optimise your experience.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) also use cookies, over which we have no control. How you can control cookies

Your web browser includes an option that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access parts of our website and it may make your browsing experience less enjoyable. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer please refer to your browser manufacturer's instructions by clicking 'help' in your browser menu.

How do we use your personal information?

We may use your personal information to:	How do we use personal information for this purpose?	What is the legal basis for us processing your information in this way?
Provide you with services you request from Jumeirah, such as spa or gym services, concierge services, hotel bookings etc.	We will need to use your personal information where this is necessary for us to perform our obligations under a contract with you, for example where you have requested use of our spa or gym facilities or have made a booking at one of our hotels.	Using your personal information in this way is necessary for us to perform our contractual obligations to you.
Complete bookings you make through our website, such as hotel, spa and restaurant bookings.	We will need to use your personal information (such as your email address or dietary requirements) to assist you with any bookings you have made through our website.	Using your personal information in this way is necessary for us to perform our contractual obligations to you.
Manage your membership of the Jumeirah Sirius and/or the isme by Jumeirah programmes (our recognition and rewards programme).	We will need to use your personal information (such as your name, date of birth, telephone number and email and postal address) to administer the Jumeirah Sirius and isme by Jumeirah programmes, to communicate with you about the programmes, and to send you news of related special offers and promotions.	Using your personal information in this way is necessary for us to perform our contractual obligations to you. Where contacting you to send you news of special offers and promotions, to the extent required by applicable law, we will ask for your consent before processing your information in this way.
Contact you to provide you with information about Jumeirah's services and latest offers including tailoring such information to your interests (e.g. based on your browsing history and purchase history) (provided you have consented to this).	We will need to use your personal information (such as your email address or other contact details) to send you information about Jumeirah's latest offers that you may be interested in. Please note we may also share your personal information with other entities in the Jumeirah group for this purpose.	It is in our legitimate interests to use your contact information and other personal data we receive and collect about you to send you details of Jumeirah's latest services and offers that may be of interest to you, provided this is in line with your marketing preferences. To the extent required by applicable law, we will ask for your consent before processing your information in this way.
Combine information we receive and collect (e.g. from your requests, preferences and purchase history) to understand your interests and preferences and provide you with a more personalised experience.	We may combine the information we receive and collect about you to better understand your interests and preferences, so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by offering you use of certain facilities (such as spas and gyms) that you are most likely to be interested in, or sending you personalised offers or promotions by email (where you have agreed to receive our emails), or offering you advertising content that is relevant to your interests.	It is in our legitimate interests to personalise our services and advertising for you to better meet your needs as a customer, and to ensure that we provide the best service possible to our customers, provided this is in line with your marketing choices. We will look at your preferences that we derive from your purchase history and the preferences you communicate to us so that we can achieve this.
Comply with legal requirements and exercise or defend legal claims.	We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example in relation to health and safety).	It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with the Jumeirah group's legal obligations.
Process your payments and protect against fraudulent transactions.	We may need to process your personal information in order to keep your payments safe and secure and protect against fraudulent transactions.	It is in our legitimate interests to process personal information to keep our customers' payments secure and to prevent fraud. Processing personal information in this way may also be necessary to ensure compliance with the Jumeirah group's legal obligations.
Process your personal information where this is necessary to keep our website safe and secure.	We may need to process your personal information in order to keep our website safe and secure and protect against illegal or fraudulent activity such as cyber attacks.	It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes and the misuse of our website. This helps us to ensure that you can safely use our website.
Keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you.	We understand that you may prefer for us not to contact you with details of our products, services, or promotions. We keep records of your preferences to ensure that we do not contact you if you have asked us not to. We may need to process certain of your personal information (such as your name and email address) in order to do this.	It is in our legitimate interests to process personal information in order to maintain an up to date suppression list and ensure that we do not contact you where you have asked us not to.

Transfers of personal information

Jumeirah group of companies

We may share your personal information with any member of the Jumeirah group of companies, including subsidiaries and holding companies, in order to enable you to request our services, to process your payments, understand your preferences, send you information about products and services that may be of interest to you and conduct the other activities described in this Privacy Policy. Such group companies may be located outside the European Economic Area ("EEA"), in which case the section "Where we store your data" below will apply.

Our service providers

We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide concierge services, housekeeping and laundry services, marketing, advertising, communications, services in connection with your Jumeirah Sirius and/or isme by Jumeirah membership, IT services, to personalise and optimise our service, to analyse and enhance data (including data about users' interactions with our services), and to provide legal, accounting, insurance, audit and other professional services. In the course of providing such services, these Service Providers may have access to your personal information. However, these Service Providers are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal information secure.

Our partners, subject to your consent

We may share your personal data with our key partners, which include certain airlines and financial partners. For example, our airline Frequent Flyer Programmes enables our guests to earn miles for every stay, as well as benefit from exclusive special offers. Jumeirah also has relationships with other companies including financial and luxury brands, whereby our customers can also benefit from exclusive experiences with our partnerships. A list of such key partners can be found online at http://www.jumeirah.com/en/jumeirah-group/about-jumeirah-group/strategic-global-partnerships/. We will always use our best efforts to ensure that all partners we work with will keep your personal information secure.

Third parties permitted by law

In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, or to judicial or administrative authorities).

We may also disclose your personal information to third parties in order to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of the Jumeirah group or the public.

Third parties connected with business transfers

We may transfer your personal information to third parties in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Policy.

Where we store your personal information

The personal information that we collect from you may be transferred to, and stored at, a destination outside the EEA (for example, in Dubai). It may also be processed by staff operating outside the EEA who work for us or for one of our Service Providers. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information.

Security of personal information

All information you provide to us via our website is stored on our secure servers. Any payment transactions carried out via our website will be encrypted using Transport Layer Security (TLS) technology.

Jumeirah has taken steps to safeguard the integrity of its communications and computing infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site.

Third party websites and apps

Our websites may contain links to and from third party websites. Please note that if you follow a link to any of these websites, these websites will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

You have the following rights with respect to the personal information that we hold about you.

Your right to access the information we hold about you

You can request access to the information we hold about you by contacting us using the contact details set out below. Our file of your information will usually be made available to you within 30 days, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety). Please note that we may apply an administrative charge for providing access to your information in certain circumstances. Any such charge will be reasonable and we will advise you of the charge and obtain your consent before providing you with access to your personal information. Please note that if you request a copy of your data using electronic means (such as email), then we will provide a copy of your information in electronic form unless you ask us to do otherwise.

Your right to have your information corrected or deleted

If you have an account with us, you can sign into that account to update your personal information. If you have problems updating the information on your account or if you would like us to delete your information, please email your request to the address set out below and we will action it as soon as possible.

Your right to object to us processing your personal information

You have the right to object to us processing your personal information, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.

You also have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.

Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to unsubscribe from receiving offers from them.

Your right to have your personal information transmitted to another organisation

Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that personal information to another organisation.

Making a complaint

You have the right to lodge a complaint with a local data protection authority in the EEA if you believe that we have not complied with applicable data protection laws.

The local data protection authority will differ depending on the country you are in.

Contacting us

If you want to exercise any of the rights set out above, have any questions or concerns about how we treat your personal information, you wish to ask us to stop processing your personal information, or you would like to request a copy of the personal information we hold about you, please contact us privacyoffice@jumeirah.com or by writing to us at:

Jumeirah Privacy Office
PO Box 73137
Dubai
United Arab Emirates

Please include your reply address when you write to us.

How long do we keep your personal information?

Your personal information is stored by us and/or our Service Providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the information is collected, in accordance with applicable data protection laws. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

Children

You must have reached the reached the minimum age as set out under applicable data protection laws to share your personal information with Jumeirah, or you must have received permission from your parent or guardian to do so.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of our website and / or services after any such updates take effect will constitute acceptance of those changes. If you do not consent to such updates, you should cease using Jumeirah's website and services.

Phishing

IDENTITY THEFT - PHISHING ALERT

Identity theft can be committed by e-mail or via other means, such as regular mail, fax or telephone, or even by going through someone's trash. Identity theft occurs when someone uses another genuine person’s personal or professional information such as their name, email address, professional designation or other identifying information without their permission to commit fraud or other illegal activity.

Internet fraudsters and scam artists are increasingly targeting unsuspecting people by a method called PHISHING. Phishing is when you receive an authentic-looking email which purports to come from an official source or reputable business, but in reality is sent by criminals from a similar looking email address and which encourages you to provide personal or financial information. This information can be used for fraudulent purposes or to carry out illegal activity.

How to protect yourself from phishing

Please remember that Jumeirah International LLC and its affiliated businesses will never send unsolicited emails which ask you to provide personal or financial information or request you to confirm details of business transactions by email. If you receive an e-mail requesting such details, please do not respond or click on any links or attachments in the email.

Jumeirah's official communications are never sent from personal email addresses hosted on public domains such as Yahoo, Hotmail or Gmail. If you are suspicious, please verify the sender email address carefully.

Other than email confirmations sent from an official Zabeel House by Jumeirah email address (@zabeelhouse.com) for bookings made via our website (www.zabeelhouse.com), Zabeel House by Jumeirah does not conduct or approve financial transactions over email.

What to do if you suspect you have received a phishing email

Do not reply.
Do not open any attachments. Attachments may contain malicious code that will infect your computer.
Do not click on any links included in the email.

If you are concerned that you have received a phishing email which purports to be from Zabeel House by Jumeirah, or that you have been victim to any similar scam which names Zabeel House by Jumeirah, please forward the suspect email to webmaster@zabeelhouse.com for us to take necessary action. Alternately, you may report it immediately to our helpline at +971 4 364 7730.

The information and recommendations provided above are for information only to assist you manage the security of your own personal data. Neither Jumeirah International LLC nor any of its affiliated businesses accept any liability for phishing emails, or any other scam communications, you may receive or any loss you may suffer as a result.

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